Summary

Certain users cannot see the Configure button under Installed Packages in Salesforce. This means they cannot access the connector's connection settings.


Environment

  • Jira

  • Salesforce

Diagnostics Steps

Not applicable.

Cause

The user does not have this permission in Salesforce - "Download AppExchange Packages".

Workaround

Not applicable.

Resolution

In order to grant this permission: 

1. In Salesforce go to Setup → Users → Users.

2. Search for “General User Permissions” and make sure there is a check on Download AppExchange Packages,. It should look like this:

NOTE

The user must have a Salesforce license for this option to appear.