When accessing the JIRA Cloud for Salesforce configuration page or a Visualforce page in Salesforce, an error message appears saying the "Add-on is not licensed!" 


  • JIRA Cloud

  • Any version of Salesforce & JIRA Cloud Connector

Diagnostics Steps

Not applicable.


A new license or renewed license has been applied to the Salesforce & JIRA Cloud connector in JIRA and the cache is not refreshing to the database.


Since the cache has not refreshed, you have to manually do so by disabling and re-enabling the Salesforce & JIRA Cloud Connector with the following steps:

  1. Go the gear icon > Add-ons > Manage add-ons

  2. Look for Salesforce & JIRA Cloud Connector

  3. Expand the section and click Disable

  4. Then, re-enable the add-on. 


Not applicable.