Summary

When accessing some of the Connector configuration pages or trying to do a search, an error message "Access Forbidden: API is disabled for this user" is shown.

Environment

  • JIRA Cloud

Diagnostics Steps

Check whether the Salesforce user being used for the Authorization has the "API Enabled" option enabled (ticked), either in their Profile or Permission Sets.

Cause

The Salesforce user being used for connection authorization the does not have the "API Enabled" option ticked in their Profile or Permission sets

Workaround

Not applicable.

Resolution

Edit the Salesforce user's Profile or Permission sets to enable the option.