Classic Connector for Salesforce & Jira


Will the Connector Work if JIRA is Secured Behind a Firewall?


Standard Functionality

The connector should work as long as the following conditions are met:

  • JIRA is able to contact, typically, as long as your JIRA instance is able to access the internet, then it should be able to communicate with (the plugin uses SOAP to contact

  • The user whom will be using the various UI elements must able to access both and JIRA at the same time, if the user can only access but not JIRA, then the following items will not work:

    • Configuring a Related JIRA Issues View

    • Configuring JIRA Issue Creation Button

    • Configuring JIRA Issue Synchronization Button

Advanced Functionality

If you are planning to use a trigger in to automate the push of updates from to JIRA, then you must also make sure that is able to access JIRA directly.