Unable to log in to Jira in the Salesforce Visualforce page

Summary

When logging into Jira in the Salesforce Visualforce page with the correct credentials, the page refreshes and gets redirected to itself asking the user to log in:

Another common behavior is getting a blank Visual Force page, even after applying this workaround.

Environment

• Jira Server

• Classic Connector 

Diagnostics Steps

N/A

Cause

On February 4th, Google released a Chrome update that included a new approach to cookies.

Before February 4th, the Chrome SameSite cookie default was None which allowed third-party cookies to track users across sites. But after the update, cookies defaulted to SameSite=Lax which means cookies are only set when the domain in the URL of the browser matches the domain of the cookie, in other words, a first-party cookie.

 The Firefox and Edge browsers are also planning to adopt the SameSite=Lax default setting.

Workaround

Go to chrome://flags/ and search for SameSite and disable the following settings.

Resolution

N/A