Summary

Salesforce custom objects aren't being populated when creating a new mapping. Also, clearing the cache by clicking the Click Here hyperlink above the Add button doesn't solve the issue.

Environment

  • Jira Server

Diagnostics Steps

N/A

Cause

This might be due to the Salesforce integration user's lack of permissions.

Workaround

N/A

Resolution

Make sure the Salesforce integration user has Read, Write, Edit permissions to the custom object.

To check and set permissions, go to Setup > Profiles > choose the integration user profile > check the Custom Object Permissions section.