Plugin:

Classic Connector for Salesforce & Jira

Question:

Related JIRA Issues View May Appear Blank

Answer:

Newer browsers have implemented a stricter security implementation which can cause the Related JIRA Issues view to appear blank, as below:

Workaround for Chrome

  1. On the Salesforce.com Object page, click on the Shield icon to the right of the address bar:



  2. In the pop-up window that appears, click on Load unsafe script:

     

  3. Click Done.

Workaround for Firefox

  1. On the Salesforce.com Object page, click on the Shield icon to the left of the address bar:



  2. In the pop-up window that appears, click on the upside-down triangle next to the Keep Blocking button:



  3. Click Disable Protection on This Page:

     

I am using Jira 7.6 and above and I still experience this issue

This is related to Jira's clickjacking protection feature. Please refer to this KB article.