Skip to main content
Skip table of contents

Related JIRA Issues View May Appear Blank



Plugin:

Classic Connector for Salesforce & Jira

Question:

Related JIRA Issues View May Appear Blank

Answer:

Newer browsers have implemented a stricter security implementation which can cause the Related JIRA Issues view to appear blank, as below:

Workaround for Chrome

  1. On the Salesforce.com Object page, click on the Shield icon to the right of the address bar:



  2. In the pop-up window that appears, click on Load unsafe script:

     

  3. Click Done.

Workaround for Firefox

  1. On the Salesforce.com Object page, click on the Shield icon to the left of the address bar:



  2. In the pop-up window that appears, click on the upside-down triangle next to the Keep Blocking button:



  3. Click Disable Protection on This Page:

     

I am using Jira 7.6 and above and I still experience this issue

This is related to Jira's clickjacking protection feature. Please refer to this KB article.



JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.