Cloud

Migration from Connector for Salesforce & Jira for both Data Center & Server to  Connector for Salesforce & Jira Cloud

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At the end of this guide, you will have:

  • Completed a review of pre-requisites.
  • Planned out your migration
  • Run the Jira Cloud Migration Assistant (JCMA) to choose the projects and other data that you want to migrate.
  • Import data and settings into the Jira Cloud site

Current Product Version

Platform

Target Product Version

Platform

Available App Migration Path

License Migration

Notes/Consideration

Connector for Salesforce & Jira

Server

Connector for Salesforce & Jira 

Cloud

Migrating from Connector for Salesforce & Jira server to cloud

Needed

  • Understand the feature differences between the connector for Jira Server and Jira Cloud.

  • Allocate time for a test migration to understand the steps required to migrate data and complete re-configuration.

  • This guide assumes you have successfully migrated your Jira Server data into Jira Cloud, per Atlassian's instructions.

Migration from Classic Connector for Salesforce & Jira  Server to the new and improved Connector for Salesforce & Jira Cloud

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At the end of this guide, you will have:

  • Upgraded your Jira Server connector so that you can access the data exporter.
  • Produced an export file of the Jira Server connector.
  • Imported the export file into your Jira Cloud connector.
  • Configured your Jira Cloud connector settings.

Current Product Version

Platform

Target Product Version

Platform

Available App Migration Path

License Migration

Notes/Consideration

Classic Connector for Salesforce & Jira

Server

Connector for Salesforce & Jira 

Cloud

Migration Path is available (Servicerocket on-demand service)

Needed

  • Understand the feature differences between the connector for Jira Server and Jira Cloud.

  • Allocate time for a test migration to understand the steps required to migrate data and complete re-configuration.

  • This guide assumes you have successfully migrated your Jira Server data into Jira Cloud, per Atlassian's instructions.

Data Center

Migration from  Connector for Salesforce & Jira  Server  To  Connector for Salesforce & Jira  Data Center 

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Current Product Version

Platform

Target Product Version

Platform

Available App Migration Path

License Migration

Notes/Consideration

Connector for Salesforce & Jira  

Server

Connector for Salesforce & Jira  

DC

Not Needed

Needed

Server to Data Center migrations involves no data migration at all. Thus no extra efforts are needed. 

Migration from Classic Connector for Salesforce & Jira  Server  To Classic Connector for Salesforce & Jira Data Center Connector for Salesforce & Jira

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Current Product Version

Platform

Target Product Version

Platform

Available App Migration Path

License Migration

Notes/Consideration

Classic Connector for Salesforce & Jira  

Server

Classic Connector for Salesforce & Jira  

Data Center

Not Needed

Needed

Server to Data Center migrations involves no data migration at all. Thus no extra efforts are needed. 

Migration from Classic Connector for Salesforce & Jira Server To   Connector for Salesforce & Jira  Data Center 

The migration path is not ready.. but we can help.

The services team may be able to help until the migration path is ready. Please raise a support ticket with the ServiceRocket Support Team.

Server

Migration from Classic Connector for Salesforce & Jira  Server to the new and improved Connector for Salesforce & Jira Server

The migration path is not ready.. but we can help.

The services team may be able to help until the migration path is ready. Please raise a support ticket with the ServiceRocket Support Team.