This feature is now available by default. Contact our Support Engineers to schedule a migration window if needed to allow faster turnaround time on any arising issues.

This page outlines the steps to migrate your Connector data from Jira Server to Jira Cloud. A migration is required due to the dissimilarity of data storage between these two platforms.

At the end of this guide, you will have:

  • Upgraded your Jira Server connector so that you can access the data exporter.
  • Produced an export file of the Jira Server connector.
  • Imported the export file into your Jira Cloud connector.
  • Configured your Jira Cloud connector settings.

These may take a few hours to complete.


Before you start, consider the following:

  • Understand the feature differences between the connector for Jira Server and Jira Cloud. 
  • Allocate time for a test migration to understand the steps required to migrate data and complete re-configuration.
  • This guide assumes you have successfully migrated your Jira Server data into Jira Cloud, per Atlassian's instructions.
    • The Classic Connector does not transfer data via JCMA. Instead, the exporter works on the condition that the Project and its issues already exist in the cloud environment. 
    • Please follow the steps using Jira Cloud Migration Assistant to ensure Jira issues related to the Classic Connector already exists in the cloud environment. 

      Sample step at JCMA


  1. In Jira Server, ensure the connector is up-to-date. We recommend version 7.2.17 or newer (You can refer to the marketplace version for the most current level of support). To check:

    1. Visit Add-ons > Manage add-ons.
    2. Find 'ServiceRocket Connector Plugin' from the list.
    3. Expand the section to see the version.
    4. If you need to upgrade to the latest version, click Upgrade.

  2. Export the connector data:

    1. In the Add-ons administration page, click Export from the Cloud Connectors section.
    2. On the Data migration page, ensure '' is selected.
    3. Click Export. A process will be initiated in the background to produce the export. Click the refresh icon to fetch the latest status.

    Note that it may take a few seconds (or up to a few minutes, depending on the size of your instance) to complete. If successful, you should see a table like below:

  3. Click Download. Save the zip file for the the next step.

  4. Switching to Jira Cloud, import the zip file to the Cloud Connector.
    Follow the steps in Step 3 - Importing to the New Connector.

  5. The Jira Cloud connector comes with an app package. Install and configure Salesforce features by following the steps in Step 4 - Configuring Salesforce.

  6. Done.

Next Steps: 

  • Click on Step 1 on the left menu

To go back to the migration hub, click here.