Add-on:

Classic Connector for Salesforce & Jira

Question:

I can't add a mapping for read only field: Status

Answer:

Are you getting a “Could not add mapping for read only field: Status” error message when you are creating a mapping for “Status” field?

The reason you are getting this error message is the Salesforce.com and JIRA Connector only allows the “Status” field mapping from JIRA to Salesforce.com.

The Connector restricts the “Status” field mapping from Salesforce.com to JIRA because it violates the JIRA workflow process and the functionality of JIRA workflow.

e.g.:

  1. If the “Status” field of Salesforce.com contains a value that does not exist in JIRA workflow, it will break the process of the JIRA workflow.

  2. The transition between the status/step in the JIRA workflow might be implemented with a different kind of “Post Function” or “Conditions”. If the Connector allows the “Status” field mapping from Salesforce.com to JIRA, the “Post Function” or “Conditions” that has been implemented for every transition between the status/step in JIRA workflow will not be triggered.

Workaround

Please refer to this knowledge base article: How Do I Update JIRA Issue Status from Salesforce.com?