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How do I resolve the Create Endpoint triggered the "Push To Remote System" post-function cause duplicate record in Salesforce


This problem happened when:

  • Validate required field setting is enabled

  • Push To Remote System post-function is implemented in Workflow

Root cause:

Might be the Remote System Reference custom field is missing from the create issue screen, probably the reason is due to not selecting "Yes" to associate the field with all screens in wizard.


Add the Remote System Reference in Create Issue screen of the projects.