Plugin:

Classic Connector for Salesforce & Jira

Question:

How Do I Resolve "No remote object found for the Specified ID" Error When Performing Create/Sync/Fetch Actions?

Answer:

If you receive the following error message:

It is probably caused by an invalid Endpoint URL, an invalid referred Object Id or a wrongly configured URL.

To obtain the correct URL:

  1. Log in to Jira as as Administrator

  2. Go to Administration > Add-ons > Mappings

  3. Choose your desired Mapping and click Configure in the Operations column

  4. Click Endpoints to expand the menu

The bolded part of each URL will need to be replaced with the correct object syntax for that object's unique ID. The correct wording and syntax is dependent on the object but the some popular ones are listed in the table below:

Object

Correct Syntax

Case

{!Case.Id}

Opportunity

{!Opportunity.Id}

Account

{!Account.Id}

Contact

{!Contact.Id}