Classic Connector for Salesforce & Jira / Getting help / Knowledge Base General IntroductionThis is a directory of general knowledge base articles regarding the Connector of Salesforce.com and JIRA by ServiceRocket.Contents What Information Should I Provide When Raising a Support Request? Why Does Nothing Happen When I Try to Accept the EULA? What can you tell me about the Listener in the Connector? Connector license is not installed/invalid or has expired. How Do I Update the Connector? I already have a ServiceRocket license. Do I need to pay to get the "Paid Update"? How do I know if I am affected by GDPR compliance changes? Unable to log in to Jira in the Salesforce Visualforce page ×