Summary

When accessing the Classic Connector's connection section (Settings → Manage Apps → Connections under "Cloud Connector"), this error message appears:
"The required plugin is installed but not yet enabled, please visit the plugin manager to enable the plugin".

Environment

  • Classic Connector

  • Jira Server / DC

Diagnostics Steps

N/A

Cause

This error message appears when the Classic Connector for Salesforce & Jira Server / DC has been set to "Disabled" in the Manage Apps section of Jira (Settings → Manage Apps)

Note that the name of the plugin is greyed out, and an Enable button is shown. If the app is enabled, there should be a Disable button instead. 

Workaround

N/A

Resolution

To resolve this error you will need to enable the app:

  1. In Jira, navigate to the Manage Apps setting (Settings → Manage Apps)

  2. If you notice the ServiceRocket Salesforce.com Connector Plugin has been disabled, go ahead and click on the Enable button.

  3. Go to Connections (Settings → Manage Apps → Connections). Your connections should now appear as they normally would.