Classic Connector for Salesforce & Jira


Connector license is not installed/invalid or has expired.


  1. Go to Cog Icon > Add-ons.

  2. Under the Cloud Connectors section, click on Licensing.

  3. Please verify that you have installed a valid license.

  4. If the Licensing page appears as below, it means that there is no valid license installed or the license has expired.

  5. Click on Manage.

  6. Upload a new licence by clicking on Choose File, then browsing to the folder where you stored your licence key file.

  7. Click Upload.