Incomplete HTML Element Will Result in com.ctc.wstx.exc.WstxLazyException Error When Displaying Salesforce Report

Summary

When adding HTML elements on a Salesforce value, the Salesforce report on the a Confluence page will throw the following error:

Error: [com.ctc.wstx.exc.WstxLazyException] Unexpected close tag ; expected . at [row,col {unknown-source}]: [7,10]

The actual description on the Salesforce field is the following:

Environment

SFCC 4.8.0

Diagnostics Steps

Generate HAR file and search for error, etc - basically steps for user to identify the issue. Empty the section if not applicable.

Cause

The root cause of this is due to a missing HTML close tag.

Workaround

• Not applicable.

Resolution

Please make sure all the HTML tags include a closing tag.