How do I provide useful data for performance issue analysis?


Since Reporting 5.2.0, we have implemented a logging feature which can be useful for troubleshooting performance issues you may have with the Reporting add-on.

To help us troubleshoot any performance issues you may have, follow these steps:

  1. Go to the Cog Icon  > General Configuration.

  2. In the sidebar, under Administration, click on Logging and Profiling:

  3. On the Logging and Profiling screen, you will need to Add a New Entry:

    1. Add net.customware.reporting.confluence as a new entry in Class/Package Name.

    2. Set the New Level to DEBUG.

    3. Ensure there are no preceding or trailing spaces or any other characters in the net.customware.reporting.confluence string.

    4. Click Add entry.

    5. Scroll down and click Save.

  4. Load the page where you are experiencing slow performance with Reporting.

  5. Save the log. You can find the log file here: <confluence-installation>/home/logs/atlassian-confluence.log

  6. Contact Support and provide this log file together with the wiki markup and metadata of the affected page.

Removing the Debug Entry

After saving the log file, you may, for any reason, want to disable the logging. Here's how you do it:

  1. Return to the Logging and Profiling screen.

  2. Locate the net.customware.reporting.confluence entry:

  3. Click Remove.

  4. The Debug Entry will also be removed automatically if the Confluence instance is restarted.