The Article Categories list does not show any Data Categories when publishing to Salesforce
Summary
When publishing an article from Jira, some of the Data Categories are not displaying. In Salesforce, the Data Categories are showing correctly.
Environment
Confluence Cloud
Diagnostics Steps
None
Cause
Data Categories name does not support special characters.
Workaround
None
Resolution
Edit and modify the Category group’s name in Salesforce. Refer to the Salesforce - Create and Modify Category Groups article to locate the Data Categories.
Remove the special characters to resolve the issue.