Summary

When installing Pathways Lite for Confluence, the process will cause a plugin timeout error:

2018-10-29 16:00:19,949 ERROR [UpmAsynchronousTaskManager:thread-2] [atlassian.plugin.manager.PluginEnabler]actualEnable Unable to start the following plugins due to timeout while waiting for plugin to enable: com.servicerocket.confluence.pathways.lite
– url: /confluence/rest/plugins/1.0/ | referer: [redacted]/confluence/plugins/servlet/upm/marketplace/search?q=path | traceId: d34782e2086f7dd4 | userName: admin
2018-10-29 16:00:19,858 ERROR [UpmAsynchronousTaskManager:thread-2] [plugin.osgi.factory.OsgiPlugin]logAndClearOustandingDependencies Plugin 'com.servicerocket.confluence.pathways.lite' never resolved service '&localNotificationService' with filter '(objectClass=com.atlassian.mywork.service.LocalNotificationService)'
2018-10-29 16:00:19,855 INFO [UpmAsynchronousTaskManager:thread-2] [atlassian.plugin.manager.DefaultPluginManager]broadcastPluginDisabling Disabling com.servicerocket.confluence.pathways.lite
– referer: [redacted]/confluence/pages/viewpage.action?pageId=3408505 | url: /confluence/rest/highlighting/1.0/panel-items | traceId: e91e7c6799c8d7b3

Environment

  • All supported Confluence versions

  • All supported Pathways Lite versions

Diagnostics Steps

Not applicable.

Cause

The error is caused by disabled Workbox System apps.

Workaround

Not applicable.

Resolution

Confirm that the following system apps are enabled:

  • Workbox - Common Plugin

  • Workbox - Confluence Provider 

  • Plugin Workbox - Host Plugin