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Key concepts

JSM Quickstart for ServiceNow enables the creation of a scaled-down version of a ServiceNow instance within JSM, providing customers with an opportunity to familiarize themselves with JSM features and validate the feasibility of a potential migration.

Challenges

Building a ServiceNow proof of concept in JSM can be a hard task. This stems from the need to manage differences in customization choices, configurations, and workflows between ServiceNow and JSM.

Key benefits

  • Streamlines the process to minimize the effort and time required to transfer data from ServiceNow to JSM.

  • Effectively handle incidents, changes, problems, and requests on both platforms.

  • Builds a ServiceNow proof of concept to test JSM features.

  • Assess the viability of transitioning from ServiceNow to JSM.

Key features

  • Connect a ServiceNow instance to Jira Service Management (JSM).

  • Extract data through ServiceNow API.

  • Assign JSM fields to ServiceNow data through the issue mapping.

  • Seamless migration through the app.

Use cases

  • Platform transition (ServiceNow to JSM)

  • ITSM processes and workflow

  • Cloud-based ITSM solutions

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