Take note that the Contact Views for Salesforce & JSM app is only supported on platforms that are specified below.

Web Browsers

The Connector supports all the browsers supported by Jira Cloud.


All Jira Cloud editions are supported: Jira Core, Jira Service Management, and Jira Software.

However, the features are only visible on Jira projects of the "Service Project" type.

Salesforce Edition

Only Salesforce Enterprise, Unlimited, Performance, and Developer editions are supported. This covers both production and sandbox instances.

Salesforce Professional support is currently unconfirmed.