This guide will help you install the Contact Views for Salesforce & JSM add-on.


You must be:

  • An admin of the Jira Cloud instance.
  • Either a technical contact or billing contact of the Jira Cloud instance. To verify, log in to and ensure the Jira Cloud instance appears on the Licenses page.


  1. Log into your Jira Cloud.
  2. Click the admin dropdown and choose Add-ons.
    The Find new add-ons screen loads.
  3. Locate  Contact Views for Salesforce & JSM
  4. Click Free trial to download and install your add-on.
  5. Click Close in the Installed and ready-to-go dialog window.

What's Next?

After installation, let's set up a connection from your Jira Service Management to Salesforce.