This page will guide you through the process of installing Connector for Google Drive & Confluence.

Installation

There are two methods of installation:

MethodDetails

Installation using an Atlassian License (a license bought through the Atlassian Marketplace).

  1. Log into your Confluence instance as an admin.
  2. Go to the top right of the page and click on the cog icon > Manage apps .
    The Manage add-ons screen loads.
  3. Click  Find new apps .

  4. Locate Connector for Google Drive & Confluence via search. The appropriate add-on version appears in the search results.

  5. Click  Try free to begin a new trial or  Buy now to purchase a license.
    You're prompted to log into MyAtlassian. The download will then begin.
  6. Enter your information and click  Generate license when redirected to MyAtlassian .
  7. Click  Apply license .
    If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.


To install a Premium edition license, follow the same steps as shown under the ServiceRocket Licensing tab.

Switching Between Atlassian Licenses and ServiceRocket Licenses

Switching from a ServiceRocket License to an Atlassian License

  1. Go to the top right of the page and click on the cog icon > General configuration

  2. In the sidebar, under Connector for Google Drive & Confluence, click License .

  3. Click  Uninstall . The ServiceRocket License should now be uninstalled.
  4. Now, in the sidebar, under Atlassian Marketplace , click  Manage Add-ons .
    (This only applies if Confluence can connect to the Atlassian Marketplace. If your Confluence instance is not able to connect to the Atlassian Marketplace, see the FAQ section below on how to proceed.)

  5. Go to Connector for Google Drive & Confluence and click either Free Trial or  Buy Now .

Switching from an Atlassian License to a ServiceRocket License

  1. Go to the top right of the page and click on the cog icon > Manage apps.

  2. Go to Connector for Google Drive & Confluence and click on the pencil icon  next to  License key .

  3. Remove the license and click  Update .

  4. In the sidebar, under Connector for Google Drive & Confluence  Configuration , click License .

  5. Upload your ServiceRocket License .key file by clicking  Choose File .
  6. Click  Install .

Frequently Asked Questions

Why is my app installation taking a long time?

This may happen if you have a large instance and may also happen if you are upgrading from a previous version. We advise you to wait it out especially if your instance contains large amounts of data.

What does Dual Licensing mean?

This app supports Dual Licensing. This means you may choose to use this app by purchasing either a ServiceRocket license or an Atlassian Marketplace license.

If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.

Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well.

Why don't I see a menu option to install a ServiceRocket license?

Check our KB article  for more help on this topic.

I have questions about purchasing licenses.

If you have questions about our add-on licenses, consult our support team via any of the channels mentioned at our  Getting Help  page.

What if the Confluence Instance can not access the Atlassian Marketplace?

MyAtlassian  is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key would be stored on MyAtlassian.

Copy the license key and manually paste the key in the Universal Plugin Manager:

  1. Go to the top right of the page and click on the cog icon  > Manage apps .
  2. Then, expand the add-on details and paste the license key in the text box.